Shipping & returns
The short version: every piece is made to order for you. Most orders ship within 3–7 business days. You can change or cancel for about an hour after you order. If something arrives misprinted, damaged or faulty, tell us within 30 days of delivery and we replace it free or refund you.
Made to order
Nothing is pulled from a shelf. Each suit is printed edge to edge, cut and sewn after you order, in your size. That takes 3–7 business days for most orders, and can take a little longer in the busy summer months and around holidays. Accessories follow the same timing.
Delivery times
| Destination | Typical transit after it ships |
|---|---|
| United States | 3–8 business days |
| Canada | 5–12 business days |
| Rest of the world | 7–20 business days |
We email your tracking link as soon as the parcel is on its way. Carrier times are estimates, not guarantees. You can check any order on Track your order with your order number and email.
Shipping cost
- $5.99 for the first item, plus $2.49 for each additional item.
- Checkout always shows the exact shipping before you pay.
- Orders outside the United States may owe import duties or taxes on arrival. Those are set by the destination country and are paid by the recipient.
Changing or canceling an order
Your order waits about 1 hour before it goes into production. In that hour you can change the size, the address or the design, or cancel for a full refund, from the link in your confirmation email.
Once production starts, the piece is being made for you and the order can no longer be canceled. If something is urgent, contact us right away and we will do what we can, but we cannot promise it.
Returns and exchanges
Because every piece is made to order, and because swimwear is worn next to the skin, we do not accept returns or exchanges for change of mind or for ordering the wrong size. Please check the size guide before you order. If you are between sizes, we suggest the larger size.
What we fix, free
Tell us within 30 days of delivery and we will send a free replacement or refund you if:
- the print is wrong, smudged, misaligned or faded out of the bag;
- the piece arrived damaged, or has a manufacturing fault such as a hole or a broken seam;
- you received the wrong item or a different size from the one you ordered;
- the parcel was lost in transit (for example, tracking shows no delivery).
To make a claim, contact us with your order number and a clear photo of the problem. You do not need to send the item back unless we ask. We reply within 1–2 business days.
What is not covered
- Ordering the wrong size when the piece matches our published size chart.
- An incorrect or incomplete shipping address. If a parcel comes back to us for that reason, we can reship it once the new shipping is paid.
- Normal made-to-order variation: print placement can shift by up to about an inch, measurements can vary by up to about an inch, and printed color will not match every screen exactly.
- Artwork you uploaded that was low resolution or cropped. We print what we are given.
- Wear from chlorine, sunscreen, hot water or the dryer. Rinse after swimming, wash cold and line dry.
Refunds
Refunds go back to the PayPal account or card you paid with. PayPal usually shows them within a few days, and banks can take 5–10 business days to post a card refund. We refund shipping when the fault is ours.
Contact
Questions about an order: contact us or email hello@bikinis.com. We answer within one business day.